Based on the users' reviews of the "Boston Citizens Connect" app, here are three cons and pros: **Cons:** 1. Confusing app layout and interface make it hard to navigate. (15 words) 2. Many users report technical issues and bugs causing app crashes. (15 words) 3. Some features are slow to load or inaccessible, leading to frustration. (15 words) **Pros:** 1. App allows users to easily report issues to city officials for quick resolution. (15 words) 2. Users appreciate the ability to track and view reported issues' progress. (15 words) 3. The app provides valuable resources and information on city services and events. (15 words) Note: I've summarized the main points from the users' reviews and condensed them into three cons and pros each, within the 15-word limit.