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HealthEquity Mobile
OS :
Version :5.2.3
Size :148.84Mb
Updated :Jul 13,2022
Developer :HealthEquity
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Here are three topics that users often discuss online about the HealthEquity app, turned into questions: 1. How do you track and manage your medical expenses using HealthEquity's mobile app? 2. What features have you used to make investment decisions with your HSA funds on the HealthEquity app? 3. How has the HealthEquity app helped you set and achieve your healthcare financial goals?
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Pros and Cons from users' feedback
Based on the user reviews on the Apple App Store, here are three cons and three pros for the HealthEquity mobile app: **Cons:** 1. "Frustrating experience with claims processing, numerous errors and delays reported." (15 words) 2. "Technical issues with login, app crashes and freezes, disappointing user experience." (15 words) 3. "Limited features and functionality, not as comprehensive as expected." (15 words) **Pros:** 1. "Easy to use, intuitive interface, and user-friendly navigation." (15 words) 2. "Helpful customer support, responsive and knowledgeable representatives." (15 words) 3. "Convenient access to health records and financial information." (15 words) Please note that these points are based on a summary of the user reviews and are not intended to be exhaustive or representative of all users' experiences.
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Description
The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your benefit accounts. Features include: · On-the-go access and history: Access all account types wherever you go. · Documentation: Take a photo with your device, upload images from your gallery, or add images and PDFs from the Files app to initiate claims and payments. · Ability to send payments & reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account. · Ability to manage debit card transactions: Link your debit card transactions to claims and documentation. · Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims. · Investments: Manage your HSA and MSA investments including buying and selling funds, researching performance, and making trades. · Notifications: Receive alerts when your HealthEquity card is used.
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Comments (2)
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  • H
    By HRodz05Jul 24,2021
    I like the app, however, if a service provider claims that they have yet to receive their payment, the feature to see the address details for each payment made is no longer available, making me have to call to verify details rather than quickly checking myself. Please reinstate that feature. Also the investing feature is confusing. I receive notification that a transaction is pending as if I need to do something, yet, when I log in, there is nothing for me to do. So I am not sure if transactions are being completed/handled. Thanks
  • Y
    By YouKnowItIKnowItAug 3,2021
    Unfortunately my company uses woke-named “HealthEquity”. The app works in a sense, but leaves way too much to be desired. It’s slow, frequently crashes, difficult to navigate, barely performs the essential functions. Want to submit a claim? Well, the app will replace the provider’s name with your own after submission, corrupting up your claim history. Can you correct it in app or online? Absolutely not. Need to attach a receipt? Better take a photo first because the app forces a square aspect ratio. Once your receipt is attached, time to submit for reimbursement. Wait, the app froze on submission and won’t respond despite waiting? Time to force kill. Want to look at claim history? You have to dig through the menus to find it. While you’re digging through those menus, you’re waiting for the app to respond to your screen taps. Now the app is unresponsive. Time to force kill and start over. Oh, the app submitted the claim twice? Well, time to login online and navigate who different screen...
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