As I read from another person you complete a study and then after you finish and submit it it gives you the 5 points instead of what you should’ve gotten. Also I have done several of the discovery items they tell you to do but them don’t get the points for them. I’ve lost over 6000 points due to this happening and when I reported it sometimes I get my points back sometimes they don’t even respond to my emails, some the help section doesn’t let you send the complaint and sometimes they give you the run around and you still loose the points. I’ve made a lot of money off this app so overall I have no problems with it I just quit doing the discovery points

I have belonged to my points for many years now. Last year I downloaded the app to my phone and everything was fine. It was so easy to use the magic receipts for in store shopping. A month or two ago they did an update and magic receipts are no longer easy to use. Tonight I can’t even submit my grocery receipt which would have five items on it. I have been able to upload my receipts since the update (with difficulty) , but now it won’t let me do that. I’ve closed and restarted the app and even turned off my phone. Usually when you want to submit a receipt, you first select the store. Then the products you bought. And then upload the receipt. Now when I click on submit receipt, nothing happens. If they would correct this and better yet make it as easy as it used to be, then I would give it five stars because the program itself is very good.

I just signed up this month & everything was going okay until I clicked through to a Promo that had high points offered and completed the ask of signing up for a $15 recurring monthly donation. I received immediate confirmation from the organization showing my payment with a confirmation number. I took a screen shot of it in case the email they sent somehow got lost in my junk folder. A few days later I noticed that the entire activity did not even show up in my Ledger at all, much less were the 8,000 points pending for it. I submitted my issue using the App, but it wouldn’t allow me to upload the photo I took as proof / confirmation I completed the activity. I am currently waiting to hear back & will update my review once the matter has been addressed & my account is properly credited.

Been a member for over 10 years and I really do enjoy the site and app and my cash outs are always quick and everything has worked well, up until recently. Not getting credited for some Discovery activities, and a few were games that took some time to play. When I click on missing points, it asks for screenshots that have the time and date in them??? There’s no way to have the time and date in them, unless there’s something I don’t know. I could send shots of the game and level I’m on but not the date. It’s disappointing.

I’ve been using this site for years. My information changed recently (husband retired, income decreased, etc) so I have been answering survey questions according to my current situation. Suddenly, on the page where there should be surveys, I get a message that says some of my responses are inconsistent with previous responses so they are restricting my access to surveys. So I sent them an email that some of my info actually HAS changed and they just keep sending back (3 times) an automated response that they are unable to reactivate Gold Surveys on my account. It also looks like they have deleted all my streak points for meeting my daily goal 24 days in a row up to that point this month. I’m very disappointed since I have been on this site for many years and have never answered surveys dishonestly.