Based on the user reviews, here are three cons and pros of the San Francisco Bay Ferry app: **Cons:** 1. **Limited real-time updates**: Users complain about lack of real-time information on ferry schedules and delays. 2. **Clunky navigation**: Some users find the app's navigation and layout confusing and difficult to use. 3. **No offline access**: Users are frustrated that the app requires internet connection to function, even for basic information. **Pros:** 1. **Easy ticket purchase**: Users praise the app's simplicity and convenience in buying tickets and storing them digitally. 2. **Real-time tracking**: Many users appreciate the app's ability to track their ferry's location and estimated arrival time. 3. **Helpful customer support**: Some users commend the app's customer support team for being responsive and helpful in resolving issues.