I had an account with the old app. I can’t migrate any points. When I go in and put in my email, name, and create a password it kicks me out when I hit submit. I decided to not migrate. I couldn’t remember my password so I hit reset password. It kicked me out and no email to reset. So I decided to just set up a new account. Went through and filled in everything, hit submit, it kicked me out of the app. I wanted to order and pay from home so all I would have to do is pick it up. FYI... if you have gone to having to buy a gift card to pay online like Sonic does, forget about me using the app. It needs to be able to be like McDonald’s and Wendy’s app or allow Apple Pay like Little Caesars. If I could give it less than one star, I would. Get with the 21st century.

I Have tried to order multiple times on the app and went to check out with a gift card and when I go to submit the order it says sorry something went wrong. I also tried to order milkshakes for delivery with my gift card online and when I clicked to submit the order it says “ Something Is Wrong We're sorry. The gift card number you entered is either invalid or restricted to dine-in purchases only.” My gift cards are not invalid as the guy at the window the other day swiped them and had no issues swiping it to pay. I have never heard of a gift card that’s not able to be used for a mobile order before. Not sure why I can’t seem to place any mobile or online orders and pay with either of my gift cards but it’s very stressful when I am at the restaurant and unable to place the order to do curbside and have to wait in the drive through. The old app used to work way better.

The app layout itself is great. Very user friendly. The only 2 complaints I have are the re-load amount which is a minimum of $25 should be lowered to$10. When I spoke to customer service they said that is the typical price for 2 people. I usually order for one person and might have $4.00 left on my account and want to add only $10, but it doesn’t let me. The other complaint is the same as another person mentioned, please scan my phone while I am holding it. I have actually had my phone dropped from another fast food chain and they cracked my screen. They paid for it but it was the hassle of getting it repaired. Otherwise a great app overall.

My family loves steak and Shake. We go to the one in our town Muncie Indiana. Every time I go there esp in the drive thru 20 min waits, I ordered a bowl of chili they brought me half a bowl with basically only broth told me that is all they had no offer of another side or my money or nothing. I got my kid a 4for$4 combo one time, no cookie they are out can’t do anything for me after a 25 minute wait. Another time, $40 order got someone else’s $12 order had to come back all the way across town and they give me the original order that had been sitting there since I left with the wrong order ice cold no offer to fix. But this time is the final straw I order some food on app it takes my order and my money I get to restaurant they tell me they are closed busted water mane they can’t give my food, nor my money and told me to call corporate. When I asked for the number they can’t get it for me and told me it is on the app. I have been searching for this number on the app for 20 minutes. ...