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TruGreen
OS :
Version :3.0.28
Size :60.92Mb
Updated :Oct 6,2022
Developer :TruGreen Limited Partnership
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Based on online discussions about the TruGreen app, here are three topics and corresponding questions: 1. "How to cancel subscription" What is your reason for wanting to cancel your TruGreen subscription? 2. "App issues and performance" Have you experienced any glitches or performance issues with the TruGreen app? 3. "Customer support and feedback" Are you satisfied with the customer support provided by TruGreen or do you have any concerns?
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Pros and Cons from users' feedback
Based on the reviews of the Trugreen app on the Apple App Store, here are three cons and pros: **Cons:** 1. Poor customer service with inconsistent responses and unhelpful representatives. 2. Issues with account management, such as difficulty canceling subscription or updating settings. 3. GPS navigation can be unreliable, causing frustration and wasted time. **Pros:** 1. Easy-to-use interface for scheduling and tracking lawn treatments and services. 2. Convenient mobile app access to account information and appointment scheduling. 3. Effective lawn care services with noticeable improvements in lawn health and appearance.
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Description
Manage all your lawn care needs on the go with the TruGreen mobile app. You’ll be able to access, update, and provide feedback on all of your TruGreen lawn services in one convenient place – no more phone calls needed! Real-time notifications will keep you informed of your specialist’s ETA before they arrive, and their progress after the visit. To sign up, you’ll need your TruGreen account number from a previous bill or email communication. Account summary • View your lawn programs • Access account history, service dates, and tickets • Provide feedback on the visit • Get notifications on your specialist’s progress & track their ETA Add a service • Browse and purchase services to complement your current plan(s) Billing • Add a new credit card or ACH account • Pay your bills • Sign up for EasyPay or PrePay billing and save • View past payments Update Your Profile • Update your preferred email address and phone numbers • Manage communication preferences – switch to email or text service notifications • View PDFs of documents regarding your TruGreen services Contact us • Call or chat to get support from a representative TruGreen Rewards • Earn 1 point per every $1 spent on TruGreen services • Earn bonus points through special offers and activities • 500 points = $10 off a new service • The TruGreen Rewards program is currently only available in select service areas.
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Comments (5)
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  • B
    By Brian StansellMar 16,2020
    I’m writing two parts to my review. Firstly, the app is well-designed and simple and to the point. If you want to add services it is easy to do so using the app. It also allows you to see when the last service was. The ability to see detailed invoices is there though I take advantage of prepayment discounts. Secondly, on the subject of pricing. While it is fairly easy to determine a set price for yards, I think that there should be wiggle room for returning customers who can make a great case for service like trees and shrubs as my landscape only contains approximately ten trees and shrubs in total though I am paying an amount that I would expect to be for 30 trees and shrubs. However, I am going to reassess once I see how it all looks. We have a new home with new plants so I want to give an appropriate amount of time to make the call on trees and shrubs. I could definitely tell a difference in the lawn within our first few months of using TruGreen after we moved in so as far ...
  • H
    By Hanman59May 16,2020
    My lawn looks great, but the scheduling stinks. I agree that a one day notification is not enough time. Also, after calling the corporate office, and getting a free service and a half, the local people had no record of the agreement. After a couple calls the first service was scheduled, done and when the second came around, they charged full price. Then to get it corrected they had to cancel my service and get me signed back up. Now I get credited for the full price, and charged for half as agreed to. But still had weeds (no sign of curling up or dying), so called back and got another free service. All looked good. My main complaint is the local customer service, different answers to same question from different customer service reps and the app itself. I am continually scheduled for service, from 8 am to noon, then noon to 5 and finally they come at 6. I agree with another review about their dogs. When they are not supposed to be in the yard for 1-2 or up to 24 hours until the spray d...
  • w
    By wert wooSep 4,2020
    I was excited to have the plan as my lawn would be weed free, green and grub free. After that treatment, my lawn was filled with patches of burnt grass. They sent out “specialist” to assess. He stood there with hands on hips and his words were “it looks like they used to much chemical on the lawn for grub control”. When asked what would be done about it, he was going to tell supervisor and have them get to me. Actually, the one star is highly overrated! For poor ratings the nicknames are taken. I’ll try giving stars that are not true.
  • T
    By TttttzDec 23,2021
    I downloaded this appt because their main # suggested it instead of calling. But every time I try to reschedule the next service call there is no option to do that. The Request Help button says it’s out of service at this time. The FAQs says to call the main #. If you click on Last Service call, it will show you your Next Service call. But there’s no option to change it. I got a text saying TrueGreen was coming today and to see the progress click on the link. The link took me to the app & there was no information about it. Another time I did come across the progress report & tried to reschedule it but button didn’t work. I’d say the app is a big FAIL for this function. So I’ve been calling the main # and have called 3X to post pone my service til after Christmas, I got another text today (the third text this week) saying their coming today the 23rd!! I’d say their system in the main office is a big FAIL too!
  • b
    By bud24Mar 17,2020
    I’ll start by saying I think they have a great product. Works as advertised. I subscribe to the weed and feed residential lawn service. HOWEVER... The app is complete garbage. It has caused me to have to leave work in the middle of the day to put my dogs up multiple times. You can’t change or cancel your appointment same day because there is a risk that the driver will not see the message. This has happened to me 3 times. One of those times the driver beat me to my house after they sent him a message to not spray. He sprayed the chemicals in my yard while my dogs were not put up inside (I have a doggy door)...the same chemicals they tell you to keep you and your dogs away from for a few hours after application. All of thus could have been prevented if their app wasn’t designed and maintained by cheap talent and even cheaper UX budgets. GPS is never accurate when displaying my location or their truck’s location. Why provide GPS and a live map if it’s always wrong? No map would be b...
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