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Google Support Services
OS :
Version :3.20.0
Size :
Updated :Oct 31,2022
Developer :Google LLC
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You can ask the AI some questions about the app
Based on the Google HelpRTC app, here are three topics that users might discuss online: 1. Can I use HelpRTC for personal or family assistance? 2. How do I set up my Google account for HelpRTC functionality? 3. Are there any limitations on the number of requests or sessions on HelpRTC? Let me know if you'd like me to adjust anything!
Q1Can I use HelpRTC for personal or family assistance?Ask AI
Q2How do I set up my Google account for HelpRTC functionality?Ask AI
Q3Are there any limitations on the number of requests or sessions on HelpRTC?Ask AI
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Pros and Cons from users' feedback
Based on the user reviews of the app Hear Me (com.google.android.apps.helprtc), here are three cons and three pros:
Cons:
1App often crashes or freezes, causing frustration and loss of important work.
2Limited customization options for users, hindering comfort and productivity.
3Poor audio quality can be a distraction and affect communication clarity.
Pros:
1Innovative and user-friendly interface makes it easy to communicate with help.
2Reliable and fast help response times can reduce anxiety and stress.
3Versatile features, such as text, voice, and video support, cater to diverse needs.
Based on the user reviews of the app "Hear Me" (com.google.android.apps.helprtc), here are three cons and three pros: **Cons:** 1. App often crashes or freezes, causing frustration and loss of important work. 2. Limited customization options for users, hindering comfort and productivity. 3. Poor audio quality can be a distraction and affect communication clarity. **Pros:** 1. Innovative and user-friendly interface makes it easy to communicate with help. 2. Reliable and fast help response times can reduce anxiety and stress. 3. Versatile features, such as text, voice, and video support, cater to diverse needs.
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Android
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Description
The Google Support Services (GSS) app allows you to share your Android device screen with a Google customer support agent for a personalized support experience. With GSS on your device, the agent can invite you to share your screen, and guide you with on-screen annotations making it faster and easier to resolve your issue. While sharing your screen, the agent will not be able to control your device, but will be able see your screen to help explain their instructions. You can completely stop or pause sharing your screen at any time.

This app comes pre-installed on Pixel devices, and Nexus devices with Android 7.1.1 or higher; it can be installed on most devices with Android 5.0 or higher. This app cannot be started by itself and is used only when a Google customer support agent sends an invite to the user to share their screen.
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