Our company shifted to TA earlier this year as a means of standardizing our business travel. Admittedly, I was a little hesitant at first, but soon realized that I can continue to leverage my loyalty programs and be rewarded with funds for personal use by helping reduce our travel budgets. What a novel idea, reward the employees who are driving lower costs. It’s almost become a game to see how much I can save (and earn). When weather impacted my travel earlier this year, I was stuck in a non-hub city to my preferred airline and actually booked on another. When the major airline essentially left me to fend for myself in a line that took more than two hours, TA held a seat for me on a rerouted itinerary, cancelled a rental car reservation and even contacted the hotel I was booked at in another city to cancel my reservation and ensure I received my deposit back. That was a level of service I’d expected from an elite loyalty desk, instead of a small business’ contracted app-driven tra...

Business Travel is difficult - cancellations, delays, last-minute changes - plus as a business you want to ensure that travel and accommodations aren’t wildly out of control. Trip Actions, in my experience, has been the most easy-to-use, accommodating, and helpful service for travel I have ever used. The support is instant, stellar, and goes above and beyond. All my rewards info is included automatically, and I can book in any city and ensure I’m within policy. 10/10

I didn’t think anything could be worse than concur and yet this is. Worst aspects—hotels—sometimes there are 2 within policy other times many. When there are few they are bad no name hotels. I have never been offered a gift card that they speak about. Prices often worse than the hotel website. Flights—awful seats that are available on the airline website not available here. Prices are either the same or worse than the airline website. I even gave my travel department a screenshot of an airline website and the trip actions website at the same time showing trip actions costing $75 plus more for the same flight. They said they don’t price match and wouldn’t refund the difference. All this, and yet my company has to pay a booking fee for this horrible interface. This review is long enough so I won’t tell you about the rental car woes. I can’t believe my employer was suckered into using this product—all who travel frequently in my office despises it.

Application is terrible and functionality such as multi-city does not work properly. Very glitchy (e.g., crashing, purchases not going fully through) Anything more complex than same-airline, same-fare, single-destination, return tickets will probably require reaching out to Support. Support is untrained and surprisingly, simply don’t care. Constant challenging around the flights not existing, even if available in the airline website and almost always also in their very application. Typical resolution time for a multi-city can range from hours on the phone to outright days. Pricing is often 2-3x what is available off the app. Support seems to think of TripAction as a separate entity blaming “them” (pricing function), and provide no solution but to pay the higher fare. I fail to understand the value of the app vs. booking through the airline or on any online browser.

I am a very frequent traveler. In the last two months of TripActions it has misquoted a car reservation. I paid a higher price since it stated it included insurance. It didn’t. I was driving from Prague to Zurich and needed a hotel last minute in Munich to stay the night. All hotels (Holiday Inn was only $75) came in overpriced and couldn’t book. Tried to book companion for a flight to Florida. My ticket went through. Hers did not. Still charged me $25. Had them rebook amd they charged me $25 again for her. Now I can’t link the reservations so I am the only one who can upgrade cabins and I can’t change her seat. I told them I didn’t want the ticket if I couldn’t merge the reservations. They bought it anyway. $25 more. $25 more to cancel it since they couldn’t be linked after all. I can hotel prices cheaper directly on the hotel websites.