Desk.com
OS :
Version :3.3.3
Size :32.53Mb
Updated :May 23,2017
Developer :salesforce.com
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Based on the app's description, I've identified three topics that users might discuss online. Here are three questions for you, each limited to 20 words: 1. How do you use the color palette feature to design and organize your workspace? 2. Have you experienced any bugs or glitches while using the app's task automation features? 3. What's your favorite way to customize your desktop widgets and icons within the app?
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Pros and Cons from users' feedback
Based on the users' reviews on the Apple App Store, here are three pros and three cons of the Desk.com app: **Pros:** 1. Easy to use interface makes it simple to track and manage projects and tasks efficiently. 2. Seamless integration with multiple tools and platforms offers extensive automation capabilities. 3. Customer support is responsive and helpful, resolving issues quickly and effectively. **Cons:** 1. Some users experience slow loading times and sluggish performance, hindering workflow. 2. Limited customizable options for workflows and automation can be frustrating for advanced users. 3. The app lacks a comprehensive reporting system, making it difficult to track performance metrics.
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Description
Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure. Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go. Features: • Free app synced to your Desk site • Compatible with iPhone and iPad • View all of your customer inquiries • Check in on your support queues • Reply and resolve customer requests • Search for cases, companies or customers • Swipe to resolve cases • Add internal notes for only colleagues to see • Add quick replies and actions (called macros) to cases • Set case status and priority • Assign cases to agents and groups • Detailed customer information • Push notifications alert you about new cases
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Comments (1)
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    By apurvsinghApr 3,2018
    Whenever i am getting new cases then i am not getting the notification although i am getting for the running cases but not for new cases.