Zoho Lens
OS :
Version :2.3.9
Size :
Updated :Oct 18,2022
Developer :Zoho Corporation
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Based on online discussions about the Zoho Lens app, here are three topics and corresponding questions: Topic 1: Features What are the most useful features of Zoho Lens that you're excited to use? Topic 2: Integration Can you explain how you plan to integrate Zoho Lens with other Zoho apps and software? Topic 3: Usability How do you think the user interface and user experience of Zoho Lens will help you work more efficiently?
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Pros and Cons from users' feedback
Based on the users' reviews, here are three cons and pros of the "Lens" app: **Cons:** 1. App frequently crashes and freezes, causing inconvenience and frustration. 2. User interface is cluttered and overwhelming, making it hard to navigate. 3. Limited editing features and options, restricting creative possibilities. **Pros:** 1. Easy to use, even for those who are new to photo editing apps. 2. Offers a wide range of filters and effects to enhance photos. 3. Provides quick and easy editing options, perfect for busy users.
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Description
Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.

Zoho Lens entails the following features:

Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.

AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.

Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.

Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.


Session Notes
Jot down notes and thoughts during the session which you can reference back later.

Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.

Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.

Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.

Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.

Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.

For further comments, suggestions, and questions, please write to us at [email protected]
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Comments (4)
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  • L
    By Laxman PanchariyoAug 8,2022
    Great ??
  • R
    By R Anandh RajMay 23,2022
    Good app
  • s
    By solika daraOct 25,2021
    You are so grateful
  • O
    By Oussama BoumaadAug 20,2021
    It'll be much easier to add a QR code scanner to invite people. In addition of what you have (email, sms).
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