IT helpdesk | ServiceDesk Plus
OS :
Version :5.7.3
Size :45.23Mb
Updated :Aug 30,2022
Developer :Zoho Corporation
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Here are three topics that users might discuss about the IT Helpdesk app and their corresponding 20-word questions: 1. Ticketing System: Is the IT Helpdesk app's ticketing system easy to use and does it provide a clear overview of open, in-progress, and resolved issues? 2. Customer Portal: Does the app's customer portal allow users to easily submit, track, and browse tickets, and is the interface user-friendly? 3. Integrations and Support: Does the IT Helpdesk app integrate well with our existing IT systems and does it offer reliable support and documentation for troubleshooting issues?
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Pros and Cons from users' feedback
Based on the users' reviews of the "IT Helpdesk Servicedesk Plus" app, here are three pros and three cons, each limited to 15 words: **Pros:** 1. The app provides an intuitive interface for easily creating and managing service requests. 2. The drag-and-drop feature makes configuring workflows and processes a breeze. 3. Excellent customer support team that responds promptly to issues and concerns. **Cons:** 1. Limited customization options for workflows and process templates can be frustrating. 2. Some users experienced issues with report generation and export functionality. 3. The app can be slow to load and respond, especially with large volumes of data.
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Description
The IT help desk software trusted by 100,000+ service desks world wide The right help desk app for you - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk. - This is the only Voice based app in the IT help desk industry Manage your IT help desk tickets on the go - Create, manage, and close help desk tickets - Add subject, description, attachments, resolutions, tasks, worklogs, and notes - Take a picture from your phone and automatically add as attachments to the tickets - View all the details of your ticket including conversations in a single pane - Edit, pick up, assign, close, delete, and reply to tickets - Get important ticket updates as push notifications Get custom views of your tickets - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc. - Create custom views for faster access to tickets that matter - See response and resolution SLA status flags in the request list view screen Help end users contact the help desk anytime from anywhere - Enable end users to raise tickets from the mobile app in minutes - Get end user contact information from within the help desk ticket Streamline help desk tasks - Add tasks to be associated with help desk tickets - View, edit, and delete tasks as needed - Assign tasks to technicians for clear ownership - Mark scheduled and actual start and end times to keep track of schedule compliance What Customers Say ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable. - Chris Joyner, User Support Manager, UNC Asheville ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information. - Darren Hammond, ICT Manager, Lesedi Nuclear Services To try the demo of the mobile app , install it on your phone and use the following credentials to login. Username: demo Password : demo Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
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