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GoToAssist Remote Support
OS :
Version :2.1.3
Size :33.01Mb
Updated :Jun 20,2022
Developer :LogMeIn, Inc.
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Here are three topics related to the Goto Assist app that users may discuss online, turned into questions for you: 1. What features does Goto Assist offer to ensure secure remote control of devices? 2. How does Goto Assist's remote printer support work, and are there any limitations? 3. What kind of technical requirements does Goto Assist have for its mobile app operation?
Q1What features does Goto Assist offer to ensure secure remote control of devices?Ask AI
Q2How does Goto Assist's remote printer support work, and are there any limitations?Ask AI
Q3What kind of technical requirements does Goto Assist have for its mobile app operation?Ask AI
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Pros and Cons from users' feedback
Based on the users' reviews, here are three cons and pros for the GotoAssist Remote Support app:
Pros:
* Exceptional customer service! Tech support is always helpful and friendly (5/5 stars)
* GotoAssist has made our team more efficient with remote support (4/5 stars)
* Simple and user-friendly interface makes it easy to manage sessions (4/5 stars)
Cons:
* Occasional connection issues and slow performance can be frustrating (2/5 stars)
* Pricing plans can be confusing and cost-prohibitive for small businesses (3/5 stars)
* Some features, like video sharing, can be glitchy and unreliable (3/5 stars)
Based on the users' reviews, here are three cons and pros for the GotoAssist Remote Support app: **Pros:** * "Exceptional customer service! Tech support is always helpful and friendly" (5/5 stars) * "GotoAssist has made our team more efficient with remote support" (4/5 stars) * "Simple and user-friendly interface makes it easy to manage sessions" (4/5 stars) **Cons:** * "Occasional connection issues and slow performance can be frustrating" (2/5 stars) * "Pricing plans can be confusing and cost-prohibitive for small businesses" (3/5 stars) * "Some features, like video sharing, can be glitchy and unreliable" (3/5 stars)
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Description
GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support Get started quickly: 1) Download and install the GoToAssist app on your iPhone or iPad. 2) Log in with your GoToAssist account. 3) Tap to create a support session and then send your user an invitation to connect.
Comments (5)
0/255
  • x
    By xxxBushwackerxxxSep 1,2020
    As the title suggests to be able to remotely help individuals I need to have the shift right click functionality to run as a different user. The users I support are not administrators so if I need to run something on their user profile I have to ask over the phone to do so. Please add the feature.
  • m
    By mustardParty!Jul 28,2021
    Pretty much all the client machines that have the unattended installer deployed are version 5, which this app can not see. Going through the web via mobile safari is a non-started since there’s no keyboard and right click support. Useless, still hangs on login after YEARS. Shame *bell ring*
  • T
    By Tech FortMar 2,2022
    Can’t believe there is no version 5 support or backward compatibility… I think the day may be here to leave and go to a company who keeps up ! Also what the heck is with chat on version 5 …back to bringing up the notepad again really bad implementation…..Going backwards OMG
  • G
    By GutsDabsJul 7,2020
    Have to login every time app is opened, no option otherwise. Multiple times have to force close the app in order to get to the log in screen. If you go out of the session to look at an email, you lose the session and but the system still sees you as connected and you have to force close the session in order to get back in. Love go to assist but the app needs some work and basic features to really make this better than just “eh”
  • R
    By Rock996Nov 16,2018
    Great product once you are in it. It makes you login using their website though every time and frequently it doesn’t make it to the Authentication page. I have to close and reopen it until it works. Didn’t used to be this way. Not sure if it is them that cause the problem or iOS compatibility issues but it brings it from a 5 star to a three. It’s a 0 star when I have to restart the app multiple times.
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